We know you may have some queries; that’s why we have compiled a list of our most common queries. If you don't see the question you have, you can call us at 650-687-7368 during business hours.

Yes. We accept Medicare. If you are in California, we accept commercial insurances like Aetna, Anthem, Blue Shield of California, HealthSmart, Health Net, Humana, Medicare, United, etc. For other private insurance, we are continuously expanding our insurance network. So if you don’t see the name of your insurance, get in touch with our office at 650-687-7368, and we’ll be happy to assist you in determining your eligibility for our services. At this time, we are not accepting MediCal or Medicaid. Your co-pay will be due at the time of visit and claims will be submitted by us to your insurance after your visit.

Most insurance companies cover telemedicine visits now. At the time of scheduling your appointment, we do a complimentary insurance verification and eligibility check for you.
However, before scheduling your visit with us, it is ultimately your responsibility to call your insurance carrier and find out whether your telemedicine or virtual visit will be reimbursed or not.

YES. Patient privacy is highly important for us. Telemedora uses Health Insurance Portability and Accountability Act (HIPPA)-compliant technology, which has strict safeguards, including multiple layers of security, to protect your electronic Protected Health Information (PHI).

Credit/debit card information is required in order to schedule your appointment. You will get a secure link to enter this information.  Please note that payment is due at the time of your virtual visit.

YES. Telemedora does not store or have access to your financial information. The credit/debit card information that is entered by you at the time of the visit is encrypted and processed by our payment processing partner.

We understand that things can come up. Please understand that your doctor has also set aside time only for you. When you don’t cancel an appointment in a timely manner, i.e., at least 2 days before your scheduled appointment, this may prevent another patient from utilizing that appointment slot. Conversely, if another patient fails to cancel an appointment in a timely manner, it may prevent you from getting an appointment due to a seemingly full schedule. That’s why we have TWO business days cancellation policy. If you don’t cancel an appointment at least two business days in advance, you will be charged a cancellation fee of $75.

If you miss your appointment without canceling it, you will be charged a missed appointment fee of $75.

Depending on sleep disorders and your state regulations, controlled substances like Lunesta, Ambien, etc. can be prescribed only for a 30-day period. If additional scripts are needed, a follow-up visit will be required. We do not prescribe any opioids or narcotics.

Skip to content